Skills and Functions
| • Product Design and Development | • Business and Systems Analysis |
| • Solutions and Implementations | • Database and Processes |
| • Training and Support | • Project Management |
Experience
Education
Scaled Agile Framework
SAFe Program Consultant (SPC)
- Experience in training and coaching product owners, product managers, scrum masters, and team members
- Certificate Number: 28890219-8215
University of Florida
Masters in Business Administration (MBA)
- Concentrations in Information Systems / Operations Management and General Business
- Graduated with GPA 3.67
- Ranked top program in the state
Florida Institute of Technology
Bachelor’s in Management
- Concentrations in Information Systems and Aviation
- Graduated Cum Laude, GPA 3.42
- President of student body, Treasurer of largest organization on campus, three time show Director
Projects
Alight Mobile
Companion App for All Alight Services
After helping establish reimbursements within the newly launched Alight Mobile app, Kris was promoted to be the lead Product Manager for the app. Kris managed roadmap and feature development for five teams, helping organize the program to be a true agile organization while doubling downloads and active users.
Alight Worklife
Wellbeing and Benefits Platform
As Alight transitioned the UPoint platform to their new, smarter, wellbeing focused Alight Worklife platform, Kris helped with the integration and addition of the Smart-Choice Accounts platform, giving clients more options, more flexibility, and lower cost alternatives for their users. This included integrating the new platform while enabling mixed platform accounts to be as seamless as possible for end users.
UPoint
Benefits Administration Portal
The UPoint platform serves as the central web portal that helps support Alight’s over 19 million participants and their families. It is a foundation platform that allows employers and employees to manage all their HR benefits, including insurance, 401k, HR policy, enrollment, and other benefits. Kris managed efforts to bring reimbursement accounts to the platform including health care, health savings, tuition, commuter and fringe benefits. This allowed for many new features including more client customization, multi-language support, responsive design, easier claims entry, and many new plan features.
Reimburse Me
Claims Reimbursement Mobile App
Reimburse Me allows employees to manage their reimbursement accounts including checking their balance, submitting claims, getting signatures, managing direct deposits, and more from their Android and iOS devices. Kris worked as the solution lead developing the 2.0 version, managing the creation of new features including e-signature, HSA management, overpayment recovery, and interface improvements.
BCONNECTED CRM
Call Center Solution
The bConnected platform serves as the primary call center interface for many Optum call centers nationwide, including CRM, call handling, and reporting. Kris worked deploying new instances, documenting workflow customization, defining file transfer structures, writing system functional business requirements, and serving as a system subject matter expert for clients.
MyCustomHealth
Medicare Insurance Exchange
With Medicare health plans being a sea of confusion for retiring employees, Optum developed an health exchange website exclusively for retirees. Kris worked to bring this system to fruition, including mocking up every page, writing user stories, and working side by side with developers to bring the project from the drawing board to the web.
NERC.com
Organization Web-portal and Repository
North American Electric Reliability Corporation (NERC) needed to bring their web portal up to date and migrate to SharePoint for CRS. This involved transferring over 10,000 documents, including updating the code to display properly in the new, modern environment. Kris worked with the team to not only move the documents, but establish methodologies for the entire team to speed the process.
ShopZui
Daily Deal Ecosystem
Kris helped deliver the entire platform for daily deal site ShopZui. This included front-end consumer portal, back-end workflows, and a complete merchant listing solution – from wire-frames to production support. The complete turnkey solution allowed merchants to list a special, writers & artists to fashion for consumers, account managers to review, and consumers to buy and redeem – providing a full end-to-end cycle.
AutoSystem
Aviation Capital Management System
Managing a fleet of commercial airliners is no small task. When Kris was serving as the Director of Lease Administration, he spent time coding their aircraft management system. The system moved them off of MS Access and allowed for a multi-user, multi-platform web solution that not only tracked assets, but generated on the fly marketing materials and invoicing. Kris coded the solution from scratch using PHP with a MySQL back-end.
Technical Skills
Programming Languages and Technical Skills
- Programming using PHP, HTML, SQL, VB .NET, Java, and C#
- Operating systems including Windows, Mac OSX, Android, iOS, and Linux
- Microsoft Office Word, Excel, Outlook, PowerPoint, Access, Publisher, Visio, Project, and SharePoint
- Integrated Development Environments including Visual Studio, Eclipse/Aptana, SQLYog, and MySQL Workbench
- DevOps and requirements documentation using Atlassian Jira, Jira Align, Confluence, Balsamiq, Axure RP, and others
- Databases and SQL design, deployment, and queries in Access, DB2, MSSQL, and MySQL / MariaDB